Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets luxury hospitality. We're seeking a dynamic Hotel Receptionist to be the first point of contact for our esteemed guests. Located in the heart of downtown Minneapolis, you'll create memorable experiences while managing front desk operations with precision and warmth. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in one of Minnesota's most iconic destinations.
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Handle reservations, billing inquiries, and payment processing
- Coordinate with housekeeping and maintenance teams for guest requests
- Manage VIP arrivals and personalized guest experiences
- Resolve guest concerns promptly and professionally
- Maintain accurate records of guest preferences and feedback
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Minnesota hospitality certification preferred
- Flexible availability including weekends/holidays
- Fluent in English; Spanish language skills a plus