Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel, Wichita's premier luxury destination. We're seeking a charismatic Hotel Receptionist to create unforgettable guest experiences in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a supportive environment. Perfect for detail-oriented professionals passionate about exceptional service.
Responsibilities
- Check in/out guests efficiently with warm hospitality and attention to detail
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Operate PMS systems and maintain guest data confidentiality
- Support hotel operations during peak periods and emergencies
Qualifications
- 1+ years front desk or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (e.g., Opera, Amadeus)
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of local attractions and services
- Ability to stand for extended periods