Job Description
Join our award-winning luxury hotel in the heart of Hollywood! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, coordinating services, and ensuring seamless operations. Enjoy competitive pay, benefits, and career growth in a vibrant entertainment district.
Responsibilities
- Handle guest check-ins/checkouts with efficiency and warmth
- Manage reservations and room assignments
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate records
- Assist with concierge services and local recommendations
- Operate PMS software and office equipment
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (Opera, etc.)
- Strong problem-solving abilities under pressure
- Valid California driver's license preferred
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of LA attractions and transportation
- Fluent in English; Spanish a plus