Job Description
Join our award-winning luxury hotel in the heart of Philadelphia! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our renowned hospitality group.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and professionalism
- Coordinate with housekeeping, maintenance, and dining teams
- Maintain accurate guest records and confidentiality
- Process payments and manage cash/credit transactions
- Provide local recommendations and concierge services
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in Opera or PMS hotel management systems
- Exceptional communication and problem-solving skills
- Ability to multitask during peak hours with composure
- Valid Pennsylvania food handler certification preferred
- Fluency in English; Spanish language skills a plus
- High school diploma or equivalent required
- Flexible availability including nights, weekends, and holidays