Job Description
Join our award-winning team at Grand Hotel Columbus, where luxury meets Midwestern hospitality. We're seeking a charismatic Hotel Receptionist to be the first point of contact for our discerning guests. This pivotal role combines exceptional service with operational excellence in the heart of downtown Columbus. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of Ohio's premier hospitality destinations.
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out procedures and concierge services
- Manage reservation systems, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and F&B departments to ensure seamless operations
- Resolve guest complaints promptly and escalate complex issues to management
- Maintain accurate guest records and confidential information
- Process payments and manage cash handling procedures
- Assist with event coordination and group check-ins
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts, including weekends and holidays
- High school diploma or equivalent required
- Professional appearance and polished demeanor
- Basic knowledge of Columbus attractions and transportation