Job Description
Join the heart of hospitality at Grand Charlotte Hotel, where we craft unforgettable experiences for guests from around the world. We're seeking a charismatic Hotel Receptionist to be the first point of contact for our discerning clientele. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Charlotte's premier luxury destinations.
What We Offer:
- Medical, dental, and vision insurance
- 401(k) with employer match
- Complimentary hotel stays
- Employee discounts on dining and spa services
- Professional development programs
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean and organized front desk area
Qualifications
- 1+ years of hotel reception or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid North Carolina driver's license (if required for errands)
- High school diploma or equivalent; hospitality degree preferred
- Ability to stand for extended periods and lift up to 25 lbs