Job Description
Experience luxury hospitality at its finest! The Grand Palace Hotel, a 5-star boutique property in the heart of San Francisco, is seeking a charismatic Hotel Receptionist to join our award-winning team. As the first point of contact for our discerning guests, you'll create unforgettable experiences while managing front desk operations with precision and warmth. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of the world's most vibrant cities.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage reservation systems, room assignments, and billing inquiries
- Coordinate with housekeeping, concierge, and maintenance departments
- Handle guest complaints with professionalism and solution-oriented approaches
- Process payments and maintain accurate financial records
- Operate PMS systems (Opera, Fidelio) and office equipment
- Assist with VIP arrivals and special event coordination
Qualifications
- 2+ years luxury hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license and clean driving record
- Fluency in English; Spanish/Mandarin a plus
- High school diploma or equivalent; hospitality degree preferred