Job Description
Join our luxury boutique hotel's dynamic front desk team in the heart of Washington DC! The Grand Capital Hotel is seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences. You'll be the first point of contact for our discerning clientele, combining warm hospitality with efficient operations. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of DC's most iconic locations.
Responsibilities
- Provide exceptional check-in/check-out experiences while maintaining accurate guest records
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries with professionalism and local knowledge
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Resolve guest concerns promptly and escalate when necessary
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Valid driver's license and reliable transportation
- Ability to work flexible shifts including nights and weekends
- Basic knowledge of Washington DC attractions and transportation