Job Description
Step into luxury hospitality at Boston's premier waterfront destination! Seaport Grand Hotel seeks a charismatic Hotel Receptionist to deliver world-class guest experiences. Join our award-winning team where your warm smile becomes the signature of our brand. Enjoy competitive benefits, career growth opportunities, and work in a stunning modern setting overlooking the harbor.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations and optimize room allocation using Opera PMS
- Handle guest inquiries with local expertise and concierge-level recommendations
- Resolve service issues proactively while maintaining brand standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold safety protocols and emergency response procedures
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Boston attractions and transportation
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred