Job Description
Join the Grand Plaza Hotel team as a Hotel Receptionist in the heart of Oklahoma City! We're seeking a charismatic professional to deliver exceptional guest experiences while managing front desk operations. Our luxury downtown hotel offers competitive compensation, comprehensive benefits, and a dynamic work environment where your hospitality skills shine. If you thrive in fast-paced settings and prioritize guest satisfaction, apply today to become part of Oklahoma City's premier hospitality destination!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservations, inquiries, and guest requests with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Resolve guest complaints professionally and escalate when necessary
- Perform daily audits and reporting duties
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays