Job Description
Join our award-winning team at the Grand Harbor Hotel, Baltimore's premier luxury waterfront destination! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences in our stunning downtown location. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, comprehensive benefits, and a dynamic team culture in the heart of Baltimore's Inner Harbor.
Responsibilities
- Provide exceptional front desk service including check-in/check-out, guest inquiries, and concierge support
- Manage reservation systems, room assignments, and occupancy reports with precision
- Handle payment processing, billing inquiries, and cash management procedures
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Resolve guest concerns promptly while maintaining brand service standards
- Uphroom safety protocols and emergency procedures
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in Opera or PMS reservation systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Maryland hospitality certification preferred
- Fluent English; bilingual (Spanish) candidates strongly encouraged
- Flexible availability including nights, weekends, and holidays