Job Description
Join our award-winning team at the Milwaukee Grand Hotel, where exceptional service meets Midwestern charm! We're seeking a charismatic Hotel Receptionist to be the welcoming face of our luxury downtown property. This role offers growth opportunities, competitive benefits, and the chance to create memorable experiences for our discerning guests.
Responsibilities
- Deliver outstanding guest check-in/check-out experiences with warm professionalism
- Manage reservation systems and optimize room occupancy
- Handle guest inquiries and resolve issues with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through meticulous attention to detail
Qualifications
- 1+ years of hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (Opera preferred)
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required