Job Description
Join our award-winning team at Seaside Grand Hotel, where ocean views meet exceptional hospitality! We're seeking a charismatic Hotel Receptionist to be the first point of contact for our guests. Located steps from Long Beach's vibrant shoreline, you'll create memorable experiences while managing front desk operations with precision and warmth. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in one of California's most dynamic coastal cities.
Responsibilities
- Deliver exceptional guest service via phone, email, and in-person interactions
- Manage check-in/check-out processes efficiently using Opera PMS
- Handle reservation modifications and room assignments
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest inquiries and complaints promptly
- Assist with event coordination and concierge services
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid California driver's license preferred
- Flexible availability including weekends/holidays
- Basic knowledge of Long Beach attractions
- First Aid/CPR certification (or willingness to obtain)