Job Description
Join our award-winning luxury hotel in the heart of Atlanta! As a Hotel Receptionist, you'll be the first point of contact for our international guests, creating memorable experiences while managing daily front desk operations. We offer competitive pay, comprehensive benefits, and opportunities for career growth in Atlanta's thriving hospitality industry.
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain guest records
- Coordinate with housekeeping, maintenance, and concierge teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Atlanta attractions and transportation
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays