Job Description
Join our award-winning team at Mountain View Lodge, where hospitality meets adventure! We're seeking a dynamic Hotel Receptionist to create memorable experiences for guests exploring Colorado Springs' stunning landscapes. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of the Rockies.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out processes and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Handle guest complaints with empathy and resolve issues promptly
- Maintain accurate records using property management systems
- Process payments and manage cash handling procedures
- Act as local tourism ambassador with recommendations for attractions and activities
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in customer service or front desk operations
- Proficiency in PMS systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Colorado driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays