Job Description
Join our award-winning team as a Hotel Receptionist at the Omaha Marriott Downtown! We're seeking a charismatic professional to deliver exceptional guest experiences in the heart of Omaha's vibrant downtown district. This is your opportunity to shine in a luxury hospitality environment while advancing your career in customer service excellence.
As the first point of contact for our international and domestic guests, you'll embody our brand's commitment to warmth and efficiency. Enjoy competitive compensation, comprehensive benefits, and a supportive team culture focused on professional growth.
Responsibilities
- Provide exceptional front desk service including check-in/check-out, room assignments, and guest inquiries
- Manage reservation systems and optimize room inventory for maximum occupancy
- Handle guest complaints with empathy and resolve issues promptly
- Process payments accurately and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies for room upgrades and premium services
- Maintain security protocols and safeguard guest information
Qualifications
- Minimum 1 year hotel or high-end customer service experience
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options
- High school diploma or equivalent required
- Valid Nebraska hospitality certification preferred