Job Description
Join our award-winning luxury hotel in the heart of Miami Beach! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences while showcasing Miami's vibrant energy. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most dynamic hospitality destinations.
Responsibilities
- Provide exceptional front desk services including check-in/out, guest inquiries, and concierge support
- Manage reservations, room assignments, and billing transactions accurately
- Resolve guest complaints promptly and professionally
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain financial records
- Utilize property management systems (PMS) efficiently
- Uphold brand standards through personalized guest interactions
Qualifications
- 1+ years of hotel reception or front desk experience
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Fluency in English and Spanish required
- Valid Florida driver's license preferred
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Miami attractions and local services