Job Description
Join our award-winning team at Grand Plaza Hotel Minneapolis, where luxury meets Midwestern charm. We're seeking a charismatic Hotel Receptionist to create unforgettable guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to excellence while managing operations with precision. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Minneapolis' premier hospitality destinations.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems and optimize room occupancy rates
- Handle guest inquiries and resolve service issues with discretion
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium amenities and services
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Minnesota driver's license (if required for errands)
- Flexible availability including weekends and holidays