Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets Midwestern charm. We're seeking a charismatic Hotel Receptionist to be the first point of contact for our discerning guests. This role offers competitive compensation, comprehensive benefits, and growth opportunities in Wichita's premier luxury accommodation. If you thrive in fast-paced environments and possess a passion for creating memorable experiences, we encourage you to apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera PMS
- Manage reservations, room assignments, and occupancy reports
- Handle guest inquiries with professionalism and local knowledge
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean, organized lobby and reception area
- Resolve guest complaints promptly and effectively
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Strong multitasking abilities under pressure
- Basic knowledge of Wichita attractions and services
- Valid Kansas driver's license (for local errands)
- Ability to work flexible shifts including nights/weekends