Job Description
Join our award-winning luxury hotel in the heart of New Orleans! We're seeking a charismatic Hotel Receptionist to create unforgettable guest experiences. As the first point of contact, you'll embody Southern hospitality while managing seamless check-ins, handling guest inquiries, and ensuring operational excellence. Our team thrives on professionalism and warmth—could you be our next hospitality star?
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel software
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations and assistance to guests
- Uphold brand standards and safety protocols
Qualifications
- 1+ years in hospitality or customer service role
- Exceptional communication and problem-solving skills
- Proficiency with Opera or PMS systems
- Ability to multitask in fast-paced environments
- Valid Louisiana hospitality certification preferred
- Flexible availability including nights/weekends
- Strong attention to detail and organizational skills