Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Hotel Receptionist and deliver exceptional guest experiences. We're seeking a charismatic professional to be the first point of contact for our international clientele. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant hospitality environment.
Why Join Us?
- Work in a landmark hotel steps from Central Park
- Comprehensive training and development programs
- Health insurance, 401(k) matching, and paid time off
- Employee discounts on dining and accommodations
Responsibilities
- Manage guest check-in/check-out procedures efficiently using Opera property management system
- Handle reservations, cancellations, and room assignments with precision
- Respond to guest inquiries via phone, email, and in-person with exceptional service
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, concierge, and maintenance teams
- Uphold brand standards through professional appearance and communication
- Resolve guest complaints promptly and escalate complex issues
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Valid New York State hospitality certification preferred
- Fluency in English; Spanish or Mandarin a plus
- Professional demeanor with attention to detail