Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of downtown San Antonio! We're seeking a passionate Hotel Receptionist to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to Southern hospitality while managing front desk operations with precision and warmth. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment near the Riverwalk. Immediate start available for the right candidate.
Responsibilities
- Manage check-in/check-out processes using Opera property management system
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Execute reservation modifications and room assignments
- Uphold brand standards through exceptional service delivery
- Assist with VIP guest arrangements and special requests
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera or similar PMS software
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of San Antonio attractions and services
- High school diploma or equivalent required
- Valid Texas driver's license preferred
- Spanish fluency strongly preferred