Job Description
Join our award-winning team at Pacific Sands Hotel, where luxury meets coastal charm in the heart of San Diego! We're seeking a passionate Hotel Receptionist to deliver exceptional guest experiences at our AAA Four-Diamond property. As the first point of contact, you'll embody our commitment to excellence while managing front desk operations with precision and warmth. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment just steps from San Diego's iconic beaches. Immediate openings available for enthusiastic professionals ready to make every guest's stay unforgettable.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera PMS system
- Manage reservations, room assignments, and guest requests with meticulous attention
- Resolve guest inquiries and concerns promptly, ensuring satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and F&B departments
- Execute upselling strategies for room upgrades and amenities
- Maintain a pristine front desk area and lobby ambiance
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of San Diego attractions and transportation
- High school diploma or equivalent required