Job Description
Join our award-winning team at Grand Harbor Hotel, where exceptional service meets coastal elegance. We're seeking a dynamic Hotel Receptionist to be the first point of contact for our guests, ensuring memorable experiences from check-in to check-out. This is an immediate opening for a hospitality professional who thrives in fast-paced environments and embodies our commitment to excellence.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle multi-line phone system and external communications
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and professionally
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in PMS systems (e.g., Opera, StayNTouch)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Jacksonville attractions and services
- Valid Florida driver's license preferred