Job Description
Join our award-winning team at the Grand Harbor Hotel in downtown Baltimore! We're seeking a dynamic Hotel Receptionist to deliver exceptional guest experiences in our luxury waterfront property. As the first point of contact, you'll embody our commitment to hospitality excellence while managing front desk operations with precision and warmth. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in Baltimore's bustling Inner Harbor district.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservation inquiries and room allocations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Handle guest complaints with professionalism and discretion
- Provide local recommendations and tourist information
- Maintain lobby area cleanliness and professional appearance
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional customer service and communication skills
- Ability to multitask in fast-paced environments
- Basic knowledge of hotel operations and hospitality standards
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required