Job Description
Join our award-winning team at Desert Oasis Hotel Group! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences at our premier Tucson location. If you thrive in fast-paced environments and have a passion for hospitality, this immediate opportunity is for you. Enjoy competitive pay, comprehensive benefits, and a supportive team culture.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservations, payments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues
- Coordinate housekeeping and maintenance requests
- Provide local attraction recommendations and transportation assistance
- Maintain accurate records and confidential guest information
- Collaborate with cross-departmental teams for operational excellence
Qualifications
- 1+ years hotel reception or customer service experience
- Proficiency with Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid AZ driver's license with clean record
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Tucson tourism landscape
- High school diploma or equivalent required