Job Description
Join our award-winning team at Seaside Luxury Hotel, where every guest experience is crafted with precision and care. We're seeking a charismatic Hotel Receptionist to be the first point of contact for our discerning clientele. In this pivotal role, you'll manage check-in/out processes, handle reservations with finesse, and resolve inquiries with exceptional professionalism. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of Long Beach's waterfront district. Apply today and become part of our legacy of hospitality excellence!
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera PMS system
- Process reservations, modifications, and cancellations with accuracy
- Resolve guest inquiries and complaints with proactive problem-solving
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage cash handling procedures
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Valid California driver's license and reliable transportation
- Basic knowledge of local attractions and transportation options
- Fluency in English; Spanish proficiency highly desirable