Job Description
Join our award-winning luxury hotel in downtown Atlanta as a Hotel Receptionist! We're seeking a dynamic professional to deliver exceptional guest experiences at our front desk. This immediate opening offers competitive pay, comprehensive benefits, and growth opportunities in Atlanta's thriving hospitality scene. If you're passionate about customer service and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage room reservations and modifications using Opera PMS system
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Assist with luggage and valet services
- Uphold brand standards for luxury guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Georgia driver's license
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Atlanta attractions and transportation