Job Description
Join our award-winning luxury hotel in downtown Omaha as a Hotel Receptionist and deliver exceptional guest experiences! We're seeking a charismatic professional to be the first point of contact for our international clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. Immediate start available for the right candidate passionate about hospitality excellence.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and handle guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest complaints with empathy and solution-focused approach
- Execute upselling strategies for premium rooms and amenities
- Maintain security protocols for guest safety and property assets
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Nebraska driver's license and clean driving record
- High school diploma or equivalent required
- Fluency in English; bilingual candidates strongly preferred