Job Description
Join our award-winning team at Grand Plaza Hotel as a Hotel Receptionist! We're seeking a charismatic and detail-oriented professional to be the welcoming face of our luxury property. In this critical role, you'll deliver exceptional guest experiences while managing all front desk operations. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of Wichita. Immediate openings available!
Responsibilities
- Efficiently check guests in/out using hotel management software
- Manage reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process mail, packages, and guest requests
- Maintain accurate records of guest interactions
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience
- Proficiency in Opera or similar hotel systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays