Job Description
Join our award-winning team at Grand Plaza Hotel in Arlington, TX! We're seeking a dynamic Hotel Receptionist to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to luxury service while managing front desk operations with precision. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in the heart of Arlington's entertainment district.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and optimize room allocation
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of local attractions and services
- High school diploma or equivalent
- Flexible availability including weekends/holidays
- Texas Food Handler certification preferred