Job Description
Join our award-winning Nashville hotel team as a Receptionist and become the heart of our guest experience! We're seeking enthusiastic individuals with a passion for hospitality to deliver exceptional service at our downtown location. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our renowned hospitality group.
Responsibilities
- Deliver warm, professional greetings to all guests and visitors
- Manage check-in/check-out processes efficiently using PMS software
- Handle guest inquiries, resolve complaints, and coordinate services
- Process payments, manage reservations, and maintain accurate records
- Collaborate with housekeeping, maintenance, and management teams
- Uphold brand standards and safety protocols consistently
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work flexible shifts including nights/weekends
- Positive attitude and customer service mindset
- Willingness to learn hotel operations systems