Job Description
Join our award-winning team at Grand Hospitality Houston as an Entry-Level Hotel Receptionist! This is your gateway to a thriving career in luxury hospitality where you'll create unforgettable guest experiences. We offer comprehensive training, career advancement opportunities, and a vibrant team culture. If you're passionate about service excellence and ready to grow with us, apply today!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Provide local area recommendations and concierge services
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with Microsoft Office and basic PMS systems
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Houston attractions and transportation