Job Description
Join our award-winning hospitality team at Sandstone Resort & Spa! We're seeking a charismatic Hotel Receptionist to create unforgettable guest experiences in the heart of Albuquerque. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and providing local recommendations. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in New Mexico's largest city.
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservation inquiries and modifications via phone, email, and in-person
- Process payments, maintain accurate financial records, and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide personalized local recommendations and exceptional customer service
- Multitask in a fast-paced environment while maintaining attention to detail
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Previous customer service experience in a hotel or resort setting
- Proficiency with reservation systems (e.g., Opera, Propertyware)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including weekends and holidays
- Basic knowledge of Albuquerque attractions and transportation
- Valid New Mexico driver's license (if required for errands)