Job Description
Join our award-winning team at Grand City Hotel in the heart of Raleigh, NC! We're seeking a passionate and customer-focused Hotel Receptionist to be the first point of contact for our guests. This entry-level role offers comprehensive training and opportunities for career growth in the hospitality industry. If you're a people person with a positive attitude and eager to learn, we want to meet you!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service delivery
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and positive demeanor