Job Description
Join our award-winning team at Oceanview Resorts Miami as a Hotel Receptionist! We're seeking a dynamic, customer-focused professional to be the first point of contact for our international guests. This entry-level role offers exceptional growth opportunities in Miami's vibrant hospitality scene. Enjoy competitive pay, comprehensive benefits, and training programs designed to launch your career in luxury hospitality.
Why Work With Us:
- Free employee accommodation at partner properties
- Comprehensive health insurance package
- Monthly team-building events in South Beach
- Clear career advancement path to management
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate housekeeping, maintenance, and valet services
- Operate multi-line phone system and reservation software
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest safety
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- Basic computer proficiency with MS Office suite
- Fluent English; Spanish proficiency highly valued
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license (for valet coordination)
- Positive attitude with problem-solving aptitude