Job Description
Join our award-winning team at Grand Hotel Tulsa as an Entry-Level Hotel Receptionist! We're seeking a warm, energetic professional to deliver exceptional guest experiences at our downtown landmark. Perfect for hospitality newcomers eager to grow their career in a luxury environment.
As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with poise. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Tulsa's premier hospitality destination.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Respond promptly to guest requests via phone, email, and in-person
- Process payments, maintain accurate financial records, and manage cash handling
- Coordinate with housekeeping, maintenance, and management teams for seamless operations
- Uphold brand standards through professional appearance and exceptional service delivery
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Previous customer service experience preferred but not required
- Proficiency with basic computer systems and reservation software
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment with composure
- Flexibility to work evenings, weekends, and holidays
- Valid Oklahoma driver's license and reliable transportation