Job Description
Join our award-winning luxury hotel in the heart of Boston! We're seeking a dynamic Hotel Receptionist to deliver exceptional guest experiences in our vibrant downtown location. This immediate opportunity offers competitive compensation, comprehensive benefits, and career growth in one of America's most iconic cities. Be the first smile our guests see and the last impression they remember!
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Coordinate concierge services, reservations, and room assignments
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel reception/front desk experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and multitasking abilities
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving and conflict resolution skills
- Valid Massachusetts driver's license (if required for errands)
- High school diploma or equivalent; hospitality degree preferred