Job Description
Join our award-winning team at Grand Peaks Hospitality in the heart of Denver! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences at our boutique downtown property. This immediate opening offers competitive pay, growth opportunities, and a vibrant work environment in the Mile High City.
As the first point of contact, you'll embody our commitment to luxury service while managing front desk operations efficiently. We provide comprehensive training and a supportive team culture where your hospitality skills shine.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and occupancy reports
- Handle guest inquiries, complaints, and special requests promptly
- Process payments, manage cash drawer, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize PMS software (Opera) for real-time inventory management
- Uphold brand standards through consistent service excellence
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Valid Colorado driver's license (if required for property errands)
- Basic knowledge of Denver attractions and transportation