Job Description
Join our award-winning hospitality team in the heart of Detroit! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences at our luxury downtown property. As the first point of contact, you'll embody our brand's commitment to excellence while managing front desk operations with precision and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of America's most revitalized cities.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera PMS
- Manage reservation inquiries and optimize room occupancy rates
- Handle guest requests with empathy and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies for room upgrades and amenities
- Maintain professional appearance and lobby ambiance standards
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including weekends/holidays
- Valid Michigan driver's license and clean driving record
- High school diploma or equivalent; hospitality certification preferred
- Fluency in English; Spanish proficiency a plus
- Basic knowledge of Detroit attractions and transportation