Job Description
Join the award-winning Grand Oaks Hotel & Spa as a Hotel Receptionist and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service in our luxury downtown Louisville property. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of Kentucky's most vibrant hospitality destinations.
Responsibilities
- Provide warm, personalized check-in/check-out experiences for all guests
- Manage reservations, room assignments, and key systems with precision
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies for premium rooms and hotel amenities
Qualifications
- 1+ years of hotel or high-end customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (Opera preferred)
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including weekends and holidays
- Valid driver's license and reliable transportation