Job Description
Join our award-winning luxury hotel in the heart of Sacramento! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences at our renowned downtown property. This role combines hospitality excellence with operational precision in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities with a leader in the hospitality industry.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modifications using Opera PMS
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies to enhance revenue
- Uphold brand standards through personalized service
Qualifications
- 2+ years hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation