Job Description
Join our award-winning hospitality team as an Entry-Level Hotel Receptionist at Pacific Sands Hotel Group! We're seeking warm, energetic individuals to deliver exceptional guest experiences in our stunning downtown San Diego location. This role is perfect for hospitality newcomers looking to launch their career in a dynamic, supportive environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our growing hotel chain.
Responsibilities
- Provide exceptional front desk service including check-ins/check-outs, reservations management, and guest inquiries
- Process payments accurately using hotel management systems
- Coordinate with housekeeping and maintenance teams for guest requests
- Manage multi-line phone system and direct communications
- Resolve guest issues with professionalism and empathy
- Maintain immaculate front desk and lobby areas
- Assist with basic administrative tasks and report generation
Qualifications
- High school diploma or equivalent required
- 0-1 years of customer service or hospitality experience
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn hotel systems
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Flexible availability including weekends and holidays
- Valid work authorization in the United States