Job Description
Join our award-winning hospitality team at The Grand Hotel Portland as an Entry-Level Hotel Receptionist! We're seeking a warm, professional individual to be the first point of contact for our discerning guests. This is your gateway to a thriving career in premium hospitality with competitive compensation and growth opportunities. Enjoy a vibrant downtown location near Portland's iconic attractions while delivering exceptional service that makes every guest feel at home. We provide comprehensive training and a supportive environment to help you excel.
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservations, inquiries, and payment transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and professionally
- Maintain organized front desk operations and documentation
- Utilize property management systems efficiently
- Uphold brand standards in appearance and service excellence
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Positive attitude with genuine hospitality passion
- Flexibility to work evenings/weekends as needed