Job Description
Embark on an exciting hospitality career at the heart of New Orleans' vibrant culture! We're seeking a passionate Hotel Receptionist to be the first point of contact for our guests at the iconic French Quarter Inn. This entry-level role offers hands-on experience in luxury guest services while immersing you in the city's legendary charm. Join our award-winning team and grow your professional skills in a dynamic, guest-centric environment.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints and resolve issues with empathy and efficiency
- Maintain accurate guest records and confidential information
- Process payments and manage cash drawer procedures
- Act as local tourism ambassador with recommendations for attractions
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 1+ years customer service experience in fast-paced environments
- Proficiency in hotel management software (Opera/Micros training provided)
- Exceptional communication and problem-solving abilities
- Ability to multitask effectively during high-volume periods
- Strong attention to detail in financial transactions
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of New Orleans geography and attractions