Job Description
Join the vibrant team at Grand Hotel Indianapolis, a premier destination in the heart of the city. We are currently seeking a dynamic Hotel Receptionist to be the friendly face of our establishment.
Whether you are starting your career in hospitality or looking for a fresh opportunity, this entry-level role offers an excellent chance to develop professional skills in a fast-paced, upscale environment. You will play a crucial role in ensuring our guests have a memorable stay from the moment they arrive.
Why You'll Love Working Here
- Competitive Compensation: Starting at $16.00/hr.
- Growth Opportunities: Clear pathways to management roles.
- Modern Culture: A supportive team and inclusive atmosphere.
Are you a people-person with a knack for organization? We want to meet you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in process.
- Manage room assignments and reservations with high attention to detail.
- Answer incoming calls and respond to guest inquiries via email or chat promptly.
- Process payments and handle cash transactions accurately.
- Maintain the front desk area to ensure a professional and organized appearance.
- Handle guest complaints or special requests with empathy and efficiency.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer service or hospitality is preferred but not mandatory for the right candidate.
- Strong communication skills, both verbal and written.
- Basic computer proficiency and ability to learn Property Management Systems (PMS).
- Must be available to work flexible shifts, including weekends and holidays.
- A positive attitude and a genuine desire to help others.