Job Description
Welcome to the The Grand Milwaukee Hotel & Spa, where luxury meets hospitality. We are currently seeking a dedicated and enthusiastic Entry Level Hotel Receptionist to join our front-of-house team. If you are a people-person with a passion for creating memorable guest experiences, we want to meet you.
As the face of our hotel, you will play a pivotal role in ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive. This is a fantastic opportunity for someone looking to start a career in the hospitality industry with room for rapid advancement.
Why Join Us?
- Competitive salary with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on dining and spa services.
- Free parking for all staff.
- Structured training and career growth pathways.
Responsibilities
- Manage the front desk operations, including check-ins, check-outs, and lobby management.
- Answer and direct incoming phone calls and emails with a professional and friendly tone.
- Assist guests with inquiries regarding local attractions, dining, and transportation.
- Process payments accurately using our hotel management software (training provided).
- Handle guest complaints or special requests with empathy and efficiency.
- Maintain the cleanliness and organization of the reception area and common spaces.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus, but entry-level candidates are encouraged to apply.
- Strong interpersonal and communication skills.
- Proficiency with computers and basic data entry.
- Ability to work flexible hours, including weekends and holidays.
- A positive attitude and a genuine desire to help others.