Job Description
Are you passionate about creating unforgettable guest experiences? Join the dynamic team at The Westin San Antonio Riverwalk, a premier destination in the heart of the city. We are seeking an enthusiastic and organized Hotel Receptionist (Entry Level) to be the welcoming face of our property. If you thrive in a fast-paced environment and love helping others, this is the perfect opportunity for you to launch your career in luxury hospitality.
In this role, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience while maintaining the highest standards of service excellence.
Responsibilities
- Provide exceptional front desk service, including warm greetings, check-ins, and check-outs.
- Manage incoming calls, emails, and reservations with accuracy and professionalism.
- Handle guest inquiries and resolve complaints promptly to ensure 100% guest satisfaction.
- Assist in maintaining the cleanliness and organization of the lobby and public areas.
- Process payments and handle cash transactions with strict adherence to security protocols.
- Collaborate with housekeeping and maintenance teams to address guest needs efficiently.
- Learn and utilize hotel management software (PMS) to update guest profiles and preferences.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous front desk or customer service experience is preferred but not required for entry-level candidates.
- Strong interpersonal and communication skills with a friendly, approachable demeanor.
- Basic computer proficiency, including Microsoft Office Suite and property management systems.
- Ability to work flexible shifts, including weekends and holidays.
- A valid driver's license and clean driving record.