Job Description
Welcome to The Charm City Hotel & Suites, where hospitality meets history in the heart of Baltimore. We are currently seeking a dynamic and welcoming Hotel Receptionist to join our front-of-house team.
We pride ourselves on providing exceptional guest experiences, and we are looking for individuals who are eager to learn and grow within the hospitality industry. No prior experience is required—we provide comprehensive training to ensure you feel confident and prepared from day one.
As the first point of contact for our guests, you will set the tone for their stay. If you have a positive attitude, strong communication skills, and a passion for service, we want to hear from you!
Responsibilities
- Welcoming guests warmly upon arrival and assisting with a smooth check-in and check-out process.
- Managing phone calls, emails, and reservations using our property management system.
- Providing accurate information regarding local attractions, dining, and transportation in Baltimore.
- Handling guest inquiries and resolving any issues or complaints with a focus on customer satisfaction.
- Maintaining a tidy and organized front desk area and lobby.
- Collaborating with housekeeping and maintenance teams to ensure guest rooms are ready.
- Processing payments and handling cash transactions with precision.
Qualifications
- No prior experience required: We welcome candidates who are new to the industry and willing to learn.
- Excellent verbal communication skills with a friendly and professional demeanor.
- Basic computer literacy and ability to learn property management software quickly.
- Strong attention to detail and organizational skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- High school diploma or GED equivalent.
- A professional appearance and a positive attitude.