Job Description
Join our award-winning luxury hotel in the heart of Uptown Charlotte! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's fastest-growing hospitality markets. Work in a stunning downtown location near major attractions and corporate hubs.
Responsibilities
- Manage seamless check-in/check-out processes using Opera property management system
- Handle guest inquiries, reservations, and VIP requests with professionalism
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and F&B departments for flawless service
- Uphold brand standards while resolving guest concerns promptly
- Execute daily audits and reporting procedures
Qualifications
- 1+ years hotel front desk experience preferred
- Proficiency with PMS systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required
- Valid NC driver's license preferred